Privacy Policy

Introduction

Amp Assist is a Software-as-a-Service (SaaS) company based in Portugal. We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it safe. Our goal is to be transparent and compliant with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services or contacting us, you agree to the practices described in this policy.

Purpose of Data Collection

Any information we collect from you (your name and email) is used for sales and customer inquiry purposes only. In practice, this means we use your contact details to:

Respond to your questions or requests submitted through the contact form.
Provide you with information about Amp Assist’s services and how they can benefit you.
Follow up on your interest in our product, such as scheduling a demo or discussing your specific needs.

We will never use your data for unrelated marketing or spam, and we won’t contact you unless it’s about your inquiry or interest in our services.

Data Storage and Protection

We take the security of your personal data seriously. Your name and email address are stored in our secure Customer Relationship Management (CRM) system. Here’s how we protect and manage your data:

Secure Storage: Our CRM is protected with industry-standard security measures to prevent unauthorized access.
Limited Access: Only authorized Amp Assist team members (for example, our sales and support staff) can access your information, and only to carry out the purposes described above.
No Third-Party Sharing: We do not share, sell, or rent your personal information to any third parties. Your data stays within Amp Assist and our trusted service providers (e.g., our CRM platform) who are all bound by strict privacy obligations.
Data Retention: We keep your contact details only as long as necessary to fulfill the purpose of your inquiry or as required by law. If you become a customer, we may retain your information for ongoing service and support. Otherwise, if there's no further communication, we will periodically review and securely delete your data when it is no longer needed.

User Rights

As a user of our site and in accordance with GDPR, you have full control over your personal data. This means you have the right to:

Access Your Data: You can ask us to confirm if we are processing your personal information and request a copy of the data we have about you.
Rectify Your Data: If any of your information (like your name or email) is incorrect or has changed, you can request that we update it.
Remove Your Data: You have the right to be forgotten. At any time, you can ask us to delete the personal data we hold about you. For example, if you no longer want us to store your contact details, we will erase them from our CRM upon your request.
Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time. (In practice, providing your information via the contact form is taken as consent to use it for the purposes stated, but you can change your mind later.)
Object or Restrict Processing: You can object to certain uses of your data or ask us to restrict processing (for instance, ask that we only store it but not use it).

To exercise any of these rights, simply reach out to us using the contact information below. We will respond and act on your request as soon as possible, and always within the timeframe required by GDPR. There is no charge for making such requests.

Contact Information

We are here to help with any questions or concerns you have about your privacy. For privacy-related inquiries or requests (such as removing your data), you can contact us by sending an email to privacy@ampassist.com. Please include your name and the purpose of your inquiry (e.g., "Data Removal Request") so we can assist you efficiently.

We will gladly answer your questions and work with you to resolve any concerns regarding your personal data. If you contact us about your data, we may need to verify your identity for security reasons before fulfilling your request.

Thank you for trusting Amp Assist. We value your privacy and will continue to ensure that your personal information is handled safely and respectfully. If we make any important changes to this Privacy Policy, we will update this page to keep you informed.